Managed Services Blog for MSPs

Free Best-Selling IT and Managed Services Business Books!

SPC International - The IT Business Builder
Download one of my best-selling IT Business Improvement Books Free!
I’ve been involved in the IT industry for the last 22 years. I started my career as an Engineer in the Enterprise and worked my way up through the ranks until I was designing and building, and staffing and training human resources for Call Centers and Help Desks of Fortune 1000 organizations.

In 1997 I gave up my corporate job to co-found an IT practice, which we transformed into one of the first pure-play Managed Services practices in the industry in 2005. Over the next 3 years we achieved tremendous success, eventually leading to acquisition at the end of 2007.

As a result of the tremendous demand we received to share our knowledge and expertise in growing and running a successful IT soluton provider and MSP practice, my team and I have devoted the last 10 years to educating and training IT business owners and their teams in effective, sustatinable business growth and profitability in areas of operations, marketing, sales and service delivery.

Along the way, I’ve documented these strategies, tactics, processes and procedures in a series of IT Business Improvement publications, which I’d like to share with you absolutely free. It’s my way of introducing myself and helping to promote our proven best practices to IT professionals like yourself.

Simply select the publication you would like to download as a PDF below with my warmest regards. If you find value in these books and best practice guides, please consider subscribing to our IT Business Builder Training and Resource Center.
The Guide to a Successful Managed Services Practice
The Guide to a Successful Managed Services Practice
The Guide to a Successful Managed Services Practice applies some of the most innovative and highly effective Managed Services techniques ever developed, and proven to increase long-term predictable revenue, thereby increasing an IT Organization’s value.
The Best IT Sales & Marketing BOOK EVER!
The Best IT Sales & Marketing BOOK EVER!
The Best IT Sales & Marketing BOOK EVER! focuses squarely on one of the most challenging aspects of running a successful I.T. practice – growing through effective sales and marketing and reveals how to successfully sell and market IT solutionsto your clients.
The Best IT Service Delivery BOOK EVER!
The Best IT Service Delivery BOOK EVER!
The Best IT Service Delivery BOOK EVER! covers all aspects of delivering IT and technical services to end-customers through 4 types of service delivery models and details best practices for each, including a description of each model and strategies for maintaining or maximizing them, as well as migrating from one service model to another.
The Best NOC and Service Desk Operations BOOK EVER!
The Best NOC & Service Desk Operations BOOK EVER!
The Best NOC and Service Desk Operations BOOK EVER! reveals how to build, staff and maintain a NOC and Service Desk effectively and profitably, along with best practices and techniques to increase efficiencies and net profits for these critical business units.
Pricing and Positioning Cloud Computing Services
Pricing and Positioning Cloud Computing Services Best Practice Guide
This best practice guide includes a clear definition of the 3 Cloud Computing Service Models, examples of each and information to help you understand how to position Cloud Computing Services in your solution stack and price them profitably for your prospects and clients.
Erick Simpson
Vice President
SPC International, Inc.



Posted in: Secrets to improving an I.T. Services Practice

Leave a Comment (0) →

Watch our On-Demand The Go-Giver Business Book Briefing Webcast and a chance to win an Apple TV!

The Business Book Briefings Webcast: The Go-Giver
Watch Now On-Demand!

  Click here to View NOW!  

You’ll have a chance to win an Apple TV!

Our hand-selected business book is:  

The Go-Giver by Bob Burg and John David Mann


Told through a simple parable, this best-selling business and life book has positively impacted the growth and success of businesses all over the world, and it has fundamentally changed our own business.

The Go-Giver tells the story of an ambitious young man named Joe who yearns for success. Joe is a true go-getter, though sometimes he feels as if the harder and faster he works, the further away his goals seem to be. And so one day, desperate to land a key sale at the end of a bad quarter, he seeks advice from the enigmatic Pindar, a legendary consultant referred to by his many devotees simply as the Chairman.


With Pindar’s help Joe learns that changing his focus from getting to giving-putting others’ interests first and continually adding value to their lives-ultimately leads to unexpected returns. 


During this special On-Demand Webcast, we cover 2 of the 5 Laws of Stratospheric Success revealed in this must-read book and apply them to everyday business challenges:

  • The Law of Value – your true worth is determined by how much more you give in value than you take in payment
  • The Law of Compensation – your income is determined by how many people you serve, and how well you serve them
  • The Law of Influence – your influence is determined by how abundantly you place other people’s interests first
  • The Law of Authenticity – the most valuable gift you have to offer is yourself
  • The Law of Receptivity – the key to effective giving is to stay open to receiving

Every attendee to this special On-Demand Webcast will be entered into a drawing to win an Apple TV!

Apple TV

Sponsored By





Posted in: General Business, Secrets to improving an I.T. Services Practice, State of the Industry Webinars

Leave a Comment (0) →
Page 1 of 24112345...102030...Last »