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IT and Managed Services Holiday Book Blowout Sale!

All Of Our Best-Selling Books Only $39.99 Until Dec 31st!

 
Prices have never been this low for physical copies of these great publications!

If you’ve ever received a digital download of any of our IT Business Improvement Books and wished you had a physical copy, you won’t want to miss this time-sensitive promotion!

The Guide to a Successful Managed Services Practice
The book that revolutionized the MSP industry!

The Guide to a Successful Managed Services Practice applies some of the most innovative and highly effective Managed Services techniques ever developed, and proven to increase long-term predictable revenue, thereby increasing an IT Organization’s value.

Leverage our successful Managed Services concepts:
  • 3 Killer Managed Services deliverables
  • A Unique Managed Services Sales Process so successful that Clients can’t resist signing your Agreements
  • Pricing your Managed Services deliverables for Maximum Profit
  • What to do after your Client is sold
  • Advanced Annuity-Based revenue philosophies
  • Much, much more!

The Guide to a Successful Managed Services Practice includes everything you’ll need to:

  • Transition to a successful, Annuity-Based Managed Services model
  • Evaluate your existing clients and calculate what they’ll be worth on a monthly and yearly basis when converted to Managed Services
  • Successfully market and sell Managed Services to new prospects
  • Increase your organization’s overall value by transitioning to an annuity-based service delivery model.

*Includes nearly 30 downloadable Managed Services Business, Technical, Sales and Marketing Tools, Forms and Collateral! *Bonus: 4 Business-Winning PowerPoint Presentations! 

 

**Extra Special Bonus: Recorded Managed Services Webcast download included!

The Best I.T. Sales & Marketing BOOK EVER!
Increase leads and accelerate sales velocity!

Following up on the success of The Guide to a Successful Managed Services Practice; the definitive book on transitioning a reactive IT business model to proactively-delivered Managed Services, The Best I.T. Sales & Marketing BOOK EVER! focuses squarely on one of the most challenging aspects of running a successful I.T. practice – growing through effective sales and marketing. 

 
At nearly 500 pages, The Best I.T. Sales & Marketing BOOK EVER! reveals how to successfully sell and market IT solutions and become a Trusted Advisor to your clients. Drawing upon our experience in helping thousands of IT providers all over the world transition to an annuity-based, proactive Managed Service delivery model, each phase of the IT Sales and Marketing process is addressed. Broken down into logical sections, this book helps you choose your target market, determine your service offerings and develop your marketing message, as well as the methods by which to successfully deliver it. Follow-on chapters address hiring the right sales staff, as well as training, incenting and managing them for success. Additional topics include appointment setting and conducting the first, second and third client sales appointments – all the way through closing the deal with the decision-maker. 
 
*The downloadable content contains over 50 newly designed marketing collateral, case study and white paper templates. Chock full of additional new tools and collateral, the downloadable material included with this title greatly enhances the value of “The Best I.T. Sales & Marketing BOOK EVER!”, and insures that this unique publication lives up to its name. 

The Best I.T. Service Delivery BOOK EVER!
Build new practices and improve service efficiencies!

The third publication in our best-selling Managed Services Series, The Best I.T. Service Delivery BOOK EVER! covers all aspects of delivering IT and technical services to end-customers through 4 types of service delivery models:

  • Hardware Warranty
  • Break-Fix
  • Professional Services
  • Managed Services.

This comprehensive resource details best practices for service delivery, including a description of each service model and strategies for maintaining or maximizing each model, as well as migrating from one service model to another. Covering service pricing and positioning, service delivery, hiring and compensating and training staff and maximizing customer trust, satisfaction and loyalty, this resource is certain to become a key reference manual in your organization. 

This book reveals how to successfully deliver IT solutions and Managed Services to become a Trusted Advisor to your clients. These methodologies have helped thousands of IT solution providers tremendously increase their revenues. The Best I.T. Service Delivery BOOK EVER! applies the most highly effective IT and Managed Services delivery techniques ever developed to increase your efficiencies, client relationships and revenue, and provide a roadmap to migrate from one service delivery model to another!

 

We’ve included everything you’ll need in The Best I.T. Service Delivery BOOK EVER!, allowing you to: 

  • Identify or establish your current service delivery model
  • Understand key characteristics and important considerations for each service delivery model
  • Determine whether you are in Build, Maintain or Maximize mode, and if you are ready to Migrate
  • Recognize the key staff necessary for each model and mode
  • Create an effective hiring, compensation, and training process for all staff
  • Improve customer satisfaction, become a Trusted Advisor and sell more solutions and services to your clients

This resource has been highly anticipated by solution providers and channel organizations worldwide, and fills the void for a service-specific work for the I.T. industry, covering hiring, compensating, and training staff; along with project management, quoting and service delivery for 4 service provider groups.

*Includes nearly 30 downloadable webinars, forms, tools and collateral!

The Best NOC and Service Desk Operations BOOK EVER!
Supercharge NOC and Service Desk Operations!

The fourth publication in our best-selling Managed Services Series, The Best NOC and Service Desk Operations BOOK EVER! reveals how to build, staff and maintain a NOC and Service Desk effectively and profitably, along with best practices and techniques to increase efficiencies and net profits for these critical business service delivery business units. 

 
This comprehensive resource documents and discusses best practices for NOC and Service Desk infrastructure design, tools and technology, deliverables, pre-requisites for service, agreements and addendums, SLAs, processes, clients and management and outsourcing considerations. These insights are all geared to help your organization or business unit increase efficiencies and net profitability while reducing risk and mitigating pain for you and your clients and end users. 
 
Whether you are looking to build out your NOC and Service Desk from scratch, are interested in learning how to effectively outsource and manage specific components of these units, or simply wish to evaluate the processes you currently employ in your own NOC and Service Desk, this reference will help you improve processes, maximize efficiencies and increase client satisfaction – all while improving your bottom line! 
 
We’ve included everything you need in The Best NOC and Service Desk Operations BOOK EVER!, allowing you to: 
  • Design the most effective infrastructure for your NOC and Service Desk
  • Identify and integrate the right tools and technology to support your NOC and Service Desk
  • Establish service requirements for your end users and clients to qualify them for effective, efficient service delivery
  • Determine what your NOC and Service Desk deliverables and SLAs should be
  • Understand and implement effective incident management processes
  • Learn the 10 critical Service Management processes required for success
  • Develop a rock-solid client provisioning and on-boarding process to ease service turn-up and go-live
  • Gain knowledge of efficient day-to-day NOC and Service Desk staff duties that increase efficiencies and improve customer satisfaction
  • Create an effective hiring, compensation, training and management process for NOC and Service Desk staff
  • Discover critical KPIs and learn how to run your NOC and Service Desk by the numbers
  • Learn how to outsource NOC and Service Desk components effectively

This resource has been highly requested by solution providers, internal IT departments and channel organizations worldwide, and fills the void for a NOC and Service Desk-specific work for the IT industry covering design, tools, deliverables and hiring, compensating, training and managing staff; along with processes, client on-boarding and management procedures, outsourcing to 3rd party fulfillment partners and service delivery. 

 

*Includes nearly 30 downloadable forms, tools and educational webcasts.

 

 

 

 

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Join me next Thursday and get my book FREE: ITIL-Based Best Practices for Incident Management Webcast

Receive an electronic copy of my best-selling "The Best NOC and Service Desk Operations BOOK EVER!" by joining me next Thursday, February 17th at 8am PST/11am EST as I deliver an ITIL-Based Best Practices for Service Desk Excellence Webcast! 

As a Managed Services Provider, your single biggest asset in winning the customer service battle and increased service and solution sales is also your greatest threat – your Service Desk.

Establishing and enforcing consistent ITIL-based incident management procedures among every single one of your service desk and technical teams will yield positive improvement in the following areas:

  • Increased efficiencies resulting in improved profits 
  • Consistent customer experiences resulting in increased sales opportunities 
  • Reduction of risk resulting in less re-work and increased client satisfaction
  • Solid change management resulting in reduced errors 

…and more – click here to register now!  

All attendees will receive an electronic copy of my best-selling "The Best NOC and Service Desk Operations BOOK EVER!"
 
Join me for this informative Webcast next Thursday, February 17th at 8am PST, 11am EST and I'll share insights that will help you deliver effective, efficient service desk support to your Managed Services clients. There will be a live Q&A session at the end of the Webcast.   

See you next Thursday!
 
Erick Simpson
MSP University
Check out our FREE live training schedule here
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Posted in: Books, Events, General Business, Secrets to improving an I.T. Services Practice, Service Delivery

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