What an amazing 3 days we have just experienced in Baltimore, Maryland with over 100 of our MSP University Solution Provider partners and an amazing group of Sponsors and Presenters that helped us deliver our best Boot Camp yet!
We started our Boot Camp with a full day covering transformation strategies to take IT Business Owners and transform them into CEOs. Covering HR, hiring, compensation and operational strategies, the highlight of was Paul Dippell’s session on Key Performance Indicators and what to measure and modify to increase profits. Paul, CEO of Service Leadership Inc.; MSP University’s Benchmarking and Analytics Partner (www.service-leadership.com), covered the Benchmark provided to all MSP University Members prior to attending this Boot Camp and how to understand its details in order to take action to improve metrics and increase profitability.
The next 2 days were focused on 2 tracks: Sales & Marketing and Service Delivery, with the attendees broken into 2 groups to benefit from these respective focus areas. Our Sales & Marketing track covered executing the 7-Step Sales Process broken down into 3 appointments to sell IT Solutions and Managed Services, with heavy emphasis on role-playing each phase of the Warm-Up, Qualifying, Presenting the Proposal and Managed Services Agreement, Overcoming Objections and Closing the Opportunity. As mentioned, each attendee to this track executed a tremendous amount of role-playing, coached by MSP University Partner Support Managers and judged by their fellow attendees.
We kicked off the Service Delivery track with a deep dive on Windows Server 2008, EBS and SBS2008, delivered by Microsoft training Guru Stephen Deming. Those of you who have had the opportunity to see Steve in action during a Microsoft live training event know what a treat it is to watch him work. Once the attendees learned what they needed to know about this next generation of Microsoft’s Server platform, it was time to get into Service Dispatch, Problem Management, Service Desk, NOC and overall Service Delivery Best Practices. These sessions were delivered by me personally, and were conducted in a great participatory manner, keeping the slides to a minimum, and discussing more interactively the attendees’ own internal processes, and comparing them against best practices for efficiency, effectiveness, profitability, consistency, scalability and client satisfaction.
A special treat during lunch on the second day was MJ Murphy’s (Business Development Manager, Microsoft Local Engagement Team) passionate, electrifying presentation on Microsoft’s Local Engagement Team’s mission to help partners build community presence and increase local business success with their help. If you follow my blog regularly, you’ll recall my respect for Microsoft’s efforts with the Local Engagement Team and may have viewed some of the webcasts MJ and I have delivered and posted at www.mspu.us/courses.
On the final day of the Service Delivery track, our good friend and Virtualization Guru Dave Sobel, President of Evolve Technologies (www.evolvetech.com) and SMBVirtualization (www.smbvirtualization.net) delivered and informative presentation on how to price, position and maintain Virtual Environments for maximum profit. Dave has authored a book (which includes a forward by another well-respected industry author) and DVD training series on the subject .
On behalf of all of us at MSP University, I’d like to take a moment to thank our Partners, who devoted 3 days during Memorial Day Weekend to spend time with us improving their businesses, as well as all of our Sponsors and Presenters:
ARRC Technology www.arrc.com
Autotask Corporation www.autotask.com
Axis Business Solutions www.axisbusiness.com
eFolder, Inc. www.eFoldering.com
Evolve Technologies www.evolvetech.com
Expetec Technology Solutions www.expetec.com
Microsoft Corporation www.microsoft.com
Own Web Now Corp. www.ownwebnow.com
Service Leadership, Inc. www.service-leadership.com
Synergy Global Solutions www.synergy.gs
Tigerpaw Software www.tigerpawsoftware.com
Watchguard Technologies www.watchguard.com
Our next MSP University Boot Camp is scheduled for August 12th-14th, 2009 in Orange County, CA. For information on how you can attend absolutely FREE, visit www.mspu.us.