Join me next Thursday and get my book FREE: ITIL-Based Best Practices for Incident Management Webcast

Receive an electronic copy of my best-selling "The Best NOC and Service Desk Operations BOOK EVER!" by joining me next Thursday, February 17th at 8am PST/11am EST as I deliver an ITIL-Based Best Practices for Service Desk Excellence Webcast! 

As a Managed Services Provider, your single biggest asset in winning the customer service battle and increased service and solution sales is also your greatest threat – your Service Desk.

Establishing and enforcing consistent ITIL-based incident management procedures among every single one of your service desk and technical teams will yield positive improvement in the following areas:

  • Increased efficiencies resulting in improved profits 
  • Consistent customer experiences resulting in increased sales opportunities 
  • Reduction of risk resulting in less re-work and increased client satisfaction
  • Solid change management resulting in reduced errors 

…and more – click here to register now!  

All attendees will receive an electronic copy of my best-selling "The Best NOC and Service Desk Operations BOOK EVER!"
 
Join me for this informative Webcast next Thursday, February 17th at 8am PST, 11am EST and I'll share insights that will help you deliver effective, efficient service desk support to your Managed Services clients. There will be a live Q&A session at the end of the Webcast.   

See you next Thursday!
 
Erick Simpson
MSP University
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Posted in: Books, Events, General Business, Secrets to improving an I.T. Services Practice, Service Delivery

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