Register and download my best-seller “The Best NOC and Service Desk Operations BOOK EVER!” – Nearly 500 pages!
The Best NOC and Service Desk Operations BOOK EVER! reveals how to build, staff and maintain a NOC and Service Desk effectively and profitably, along with best practices and techniques to increase efficiencies and net profits for these critical business service delivery business units. This comprehensive resource documents and discusses best practices for NOC and Service Desk infrastructure design, tools and technology, deliverables, pre-requisites for service, agreements and addendums, SLAs, processes, clients, management and outsourcing considerations all geared to help your organization or business unit increase efficiencies and net profitability while reducing risk and mitigating pain for you and your clients and end users. Whether you are looking to build out your NOC and Service Desk from scratch, are interested in learning how to effectively outsource and manage specific components of these units, or simply wish to evaluate the processes you currently employ in your own NOC and Service Desk, this reference will teach you how to improve processes, maximize efficiencies and increase client satisfaction – all while improving your bottom line!
All registrants will be sent a link to download this valuable publication after the live Webcast!
REGISTER EVEN IF YOU CAN’T ATTEND LIVE AND WE’LL SEND YOU A LINK TO WATCH THE RECORDED WEBCAST, ALONG WITH A LINK TO DOWNLOAD THIS VALUABLE PUBLICATION!