Best Practices for IT Service Management Webcast

 

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Attend Our State of the Industry Webcast!

Best Practices for 21st Century IT Service Management
Tuesday, August 11th @ 11am PST/1pm CST/2pm EST

What You Knew About IT Service Management Is Changing

The world of ITSM has come a long way from the 1990’s. The consumerization of IT is changing how organizations adopt and manage technology, and what users expect in terms of usability and access. IT departments are increasingly looking for new tools to help them do more with less, and better align with business needs. The expectation today is that software should be easy to implement, easy to use and not break the bank. If you are a Reseller, Managed Service Provider, System Integrator or run a Service Desk, you don’t want to miss this important Webcast.

Join the Webcast to learn what’s new in IT Service Management and how you can distinguish yourself and stay ahead of your competition to win more business and drive more dollars to the bottom line.

Register and download my best-seller “The Best NOC and Service Desk Operations BOOK EVER!” – Nearly 500 pages!

The Best NOC and Service Desk Operations BOOK EVER!

The Best NOC and Service Desk Operations BOOK EVER! reveals how to build, staff and maintain a NOC and Service Desk effectively and profitably, along with best practices and techniques to increase efficiencies and net profits for these critical business service delivery business units. This comprehensive resource documents and discusses best practices for NOC and Service Desk infrastructure design, tools and technology, deliverables, pre-requisites for service, agreements and addendums, SLAs, processes, clients, management and outsourcing considerations all geared to help your organization or business unit increase efficiencies and net profitability while reducing risk and mitigating pain for you and your clients and end users. Whether you are looking to build out your NOC and Service Desk from scratch, are interested in learning how to effectively outsource and manage specific components of these units, or simply wish to evaluate the processes you currently employ in your own NOC and Service Desk, this reference will teach you how to improve processes, maximize efficiencies and increase client satisfaction – all while improving your bottom line!

All registrants will be sent a link to download this valuable publication after the live Webcast!

REGISTER EVEN IF YOU CAN’T ATTEND LIVE AND WE’LL SEND YOU A LINK TO WATCH THE RECORDED WEBCAST, ALONG WITH A LINK TO DOWNLOAD THIS VALUABLE PUBLICATION!

Register Now

SPONSORED BY

Freshservice

 

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Webcast: Security Roundup – Q1 2015’s Threat Landscape

JUNE STATE OF THE INDUSTRY WEBCAST

Your Host Erick Simpson Vice President - SPC International Online

It’s time for our Security Roundup Webcast!

This is our 1st Security Roundup Webcast in partnership with Trend Micro, and if you attend no other Webcast this year – you must attend this one, as we analyze the results of Trend Micro’s Q1 2015 Security Roundup Report.

Register Now and Join us Tuesday, June 23rd
at 11am PST/2pm EST

Trend Micro’s Q1 2015 Security Roundup Report and Analysis

When it comes to the threats seen this past quarter, it seems no amount of caution can protect users. Cybercriminals and threat actors no longer need to create new channels to reach their victims and targets. Most of the groundwork has already been laid out, they only need to follow through.The biggest security gaps are the ones often overlooked. From Malvertisements to Ransomware, we will cover the latest information from Trend Micro’s threat researchers who are constantly monitoring the deep web for new threats.

Trend Micro's Q1 2015 Security Roundup Report
Our Featured Presenter: Mike Murphy - Trend Micro
Our Featured Presenter: Jon Clay - Trend Micro

During this important Webcast, we’ll analyze these and other security threats that happened in Q1 2015:

  • Malvertisements laced with zero-day exploits that catch unassuming web surfers unawares – we’ll analyze the Adobe Flash incident this past February
  • Adware on Mobile devices – a significant, growing threat – we’ll take a look at the recent Google Play app takedown
  • Macro Malware that was embedded in Microsoft Word files
  • OpenSSL exploits that continue to give cybercriminals a foothold by taking advantage of old and known vulnerabilities
  • Retail POS malware attacks that caught the biggest sector – Retail – unawares
Trend Micro Q1 2015 Security Roundup Report
Your Chance to Win an Apple TV!

REGISTER EVEN IF YOU CAN’T ATTEND LIVE AND WE’LL SEND YOU A LINK TO WATCH THE RECORDED WEBCAST, ALONG WITH TREND MICRO’S Q1 2015 SECURITY ROUNDUP REPORT!

 

Posted in: Security, State of the Industry Webinars, Webcast

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