Posts Tagged autotask

MSPU MSP PSA Configuration Webcast Recording Now Ready For Review!

Thanks again for joining us during today’s MSP PSA Configuration Webcast, and your patience while we worked out the bugs in our recorded video rendering process. The good news is, we have resolved these, and you can now view today’s short, 30 minute presentation.

Click here to view the recording of today’s PSA Configuration Service Webcast

I’d like to thank the over 30% of the attendees to today’s presentation that have already taken advantage of our incredible promotional offer – for those of you that are on the fence, I encourage you to engage with us in this “pre-launch” opportunity, as those that engage with us now will receive benefits and attention from our team that may not be available to others as we mature this new service during the next month or so.

Please do not hesitate to engage with us, no matter what your PSA or CRM solution – we are not only engaging Autotask and ConnectWise clients, but also some CommitCRM and PacketTrap clients that were on today’s call as well. We are confident in our ability to integrate our processes and templates in your particular PSA solution, so please do not hesitate to contact us with your specific questions in this area.

MSPU IT Business Improvement and Transformation Boot Camp

Click for information on our Final IT Business Improvement and Transformation Boot Camps of 2012!

For more IT and Managed Services Training visit MSP University at

Posted in: General Business, Secrets to improving an I.T. Services Practice, Service Delivery

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MSP University Miami Managed Services Boot Camp Wrapped!

We’d like to thank all of extremely engaged Miami, FL Boot Camp attendees and those of you that joined us virtually through our live streaming sessions – it has been our distinct pleasure to provide you best practices in IT and Managed Services Practice Operations, Marketing, Sales, Service Delivery and Cloud, deliver informative Expert Panels on Service Delivery and the Cloud and introduce you to valuable Sponsor relationships that can help you take your business to the next level. 

We started day 3 of our Boot Camp with MSP University’s Erick Simpson and his sessions on How Managed Services Providers Determine Their Total Cost of Service Delivery and Margins, From Start-Up to Successful MSP in 5 Easy Steps and Sales and Sales Engineering as a Team, along with our Cloud Expert Panel with panelists from Ulistic, ChannelCloud and Intel, then broke out into our individual sessions and finished the day with our Certificate of Completion Awards for our Marketing, Sales and Service Delivery Track Graduates.

Special thanks go out to the industry leaders that delivered valuable presentations and content to our Boot Camp attendees and our Expert Panel participants: Barbara Dove from Dove Help Desk, Stuart Crawford from Ulistic, Kent Erickson from ChannelCloud, Len DiCostanzo from Autotask, Lester Keizer from Xilocore, Bret Costelow from Intel and Michael Campion from Level Platforms.

And an extra-special thank you to our valued Sponsors, without whom we would not be able to provide you the quality experience you have come to expect from MSP University Boot Camps:




Cornerstone Managed Security, eFolder, eGestalt, Equus, Fortinet, Intel, Level Platforms, StorageCraft, Xilocore




ChannelCloud, Dove Help Desk, Ulistic



We’d like to invite you and/or your key staff to our next Boot Camp, located in St. Louis, MO on November 16th-18th, 2011. For more information, visit

Erick Simpson
MSP University
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