Posts Tagged business management

Join MSP University Tomorrow Morning For A State Of The Industry Webcast!

Please join me Tomorrow, Thursday, April 28th, 2011, as I host Senior VP and Dean, Autotask Academy, Len Dicostanzo for a Webcast titled:

Using Surveys Effectively to Increase Client Satisfaction and Retention.

When: TOMORROW! Thursday April 28th, 2011
Time:  10am PST/1pm EST

Click here to register now!

Most service providers believe they're doing a good job for their clients… until the clients stop doing business with them.

  • Have you ever been blind-sided by a long-term or solid client leaving you for a competitor?
  • Have you had a promising new account mysteriously drift away after just one or two engagements? 
  • Would you like to improve service delivery, increase client satisfaction and work to secure clients for life?  

Real-time feedback from customers is more than just 'nice to have'. It gives you the solid business intelligence you need to grow your business, and is a critical component of ITIL's continual service improvement methodology. Best of all, it doesn't cost an arm and a leg and isn't hard to do – if you have the know-how and the right tools.

Be sure to attend this complimentary, business-building webinar on how to build and use effective Surveys to collect and use timely, actionable feedback from your clients to improve your service delivery and their satisfaction.  

Join Len and I tomorrow as we cut through the clutter and show you how you can leverage customer surveys and benchmarking tools to secure your current clients – and successfully attract new ones. 

See you Tomorrow!

Erick Simpson
MSP University
Check out our FREE live training schedule here
Visit our Mobile Site here
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Join MSP University FREE for all things Managed Services

 

Posted in: State of the Industry Webinars

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Webcast – How to Monitor, Manage and Measure Your IT Service Delivery

Join us for our Webcast: How To Monitor, Manage and Measure Your IT Service Delivery next Wednesday, October 27th at 10am PST

You're in the business of IT Services, but do you have the tools in place to monitor, measure and manage the delivery of those services?
 
Whether you have formal SLAs with your clients, or just want to ensure client satisfaction and prompt service, you can't leave things to chance. The good news is there are sound strategies and affordable tools that can give you complete control and the confidence to guarantee response times to all your clients.
 
Join us as MSP University's Erick Simpson hosts Autotask's Len DiCostanzo for this must-attend event.

Click Here to Register Now!

Join us to learn how you can…

  • Define key performance indicators
  • Set and measure internal service levels and performance goals
  • Create custom Service Level Agreements (SLAs) for your clients based on:
    • Priority of incident
    • Issue type and sub-issue type
    • Device or any other user-defined parameters
  • Manage, analyze and report performance metrics

Added Bonus! All session attendees will receive a complimentary white paper describing Service Level Management programs and implementation, and how Service Level Management can help you guarantee service response times, increase customer satisfaction and grow your business.

Erick Simpson
MSP University

Check out our FREE live training schedule here
Visit our Mobile Site here
Subscribe to our blog here
Subscribe to our Newsletter here
Join MSP University for all things Managed Services

Posted in: Secrets to improving an I.T. Services Practice, Service Delivery, State of the Industry Webinars

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