Please join me Tomorrow, Thursday, April 28th, 2011, as I host Senior VP and Dean, Autotask Academy, Len Dicostanzo for a Webcast titled:
Using Surveys Effectively to Increase Client Satisfaction and Retention.
When: TOMORROW! Thursday April 28th, 2011
Time: 10am PST/1pm EST
Most service providers believe they're doing a good job for their clients… until the clients stop doing business with them.
- Have you ever been blind-sided by a long-term or solid client leaving you for a competitor?
- Have you had a promising new account mysteriously drift away after just one or two engagements?
- Would you like to improve service delivery, increase client satisfaction and work to secure clients for life?
Real-time feedback from customers is more than just 'nice to have'. It gives you the solid business intelligence you need to grow your business, and is a critical component of ITIL's continual service improvement methodology. Best of all, it doesn't cost an arm and a leg and isn't hard to do – if you have the know-how and the right tools.
Be sure to attend this complimentary, business-building webinar on how to build and use effective Surveys to collect and use timely, actionable feedback from your clients to improve your service delivery and their satisfaction.
Join Len and I tomorrow as we cut through the clutter and show you how you can leverage customer surveys and benchmarking tools to secure your current clients – and successfully attract new ones.
See you Tomorrow!
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