Posts Tagged customer satisfaction

Join MSP University Tomorrow Morning For A State Of The Industry Webcast!

Please join me Tomorrow, Thursday, April 28th, 2011, as I host Senior VP and Dean, Autotask Academy, Len Dicostanzo for a Webcast titled:

Using Surveys Effectively to Increase Client Satisfaction and Retention.

When: TOMORROW! Thursday April 28th, 2011
Time:  10am PST/1pm EST

Click here to register now!

Most service providers believe they're doing a good job for their clients… until the clients stop doing business with them.

  • Have you ever been blind-sided by a long-term or solid client leaving you for a competitor?
  • Have you had a promising new account mysteriously drift away after just one or two engagements? 
  • Would you like to improve service delivery, increase client satisfaction and work to secure clients for life?  

Real-time feedback from customers is more than just 'nice to have'. It gives you the solid business intelligence you need to grow your business, and is a critical component of ITIL's continual service improvement methodology. Best of all, it doesn't cost an arm and a leg and isn't hard to do – if you have the know-how and the right tools.

Be sure to attend this complimentary, business-building webinar on how to build and use effective Surveys to collect and use timely, actionable feedback from your clients to improve your service delivery and their satisfaction.  

Join Len and I tomorrow as we cut through the clutter and show you how you can leverage customer surveys and benchmarking tools to secure your current clients – and successfully attract new ones. 

See you Tomorrow!

Erick Simpson
MSP University
Check out our FREE live training schedule here
Visit our Mobile Site here
Subscribe to our blog here
Subscribe to our Newsletter here 
Join MSP University FREE for all things Managed Services

 

Posted in: State of the Industry Webinars

Leave a Comment (0) →

Webcast Monday: Sales Engineering Secrets of Best In Class IT Providers

Whether you are an IT Solution Provider or Managed Services Provider, the importance of the sales engineer’s role in building, growing and supporting an IT organization’s sales and marketing efforts cannot be overstated. The sales engineer is the buffer between sales and deployment, and is one of the keys to project profitability.

Let’s face it – we all know that a good sales person is going to do everything in their power in order to close an opportunity, and while this is great news (as we all want more sales), sometimes a sales person’s eagerness can create a client expectation that is difficult to meet. I’m certain that you know exactly what I’m talking about. A sales engineer not only helps train sales staff in what is and is not possible; and at what cost, but is also instrumental in working with vendors and partners in order to flush out a solution, put together a parts list and develop a project plan. All of these functions are critical to insuring smooth project delivery. 

Click here to register now

Join me on Monday, February 28, at 11am PST, 2pm EST with my special guest Autotask Executive Director of Business and Community Development, Mark Crall, as we take a deep dive into Sales Engineering and show you how you can establish and enforce consistent Sales Engineering best practices procedures for your to yield positive improvement in the following areas:

  • Increased efficiencies resulting in improved profits
  • Consistent customer outcomes resulting in future sales opportunities
  • Reduction of risk resulting in less re-work and increased client satisfaction
  • Solid ordering and provisioning procedures resulting in reduced errors

An effective Sales Engineering process not only helps close client business and increase revenues, but also saves money by insuring that solutions are scoped properly and quotes and proposals are priced correctly. And finally, an effective Sales Engineering process helps to increase client satisfaction through all of the above, as well as by helping shape appropriate client expectations.

See you Monday!
 
Erick Simpson
MSP University
Check out our FREE live training schedule here
Visit our Mobile Site here
Subscribe to our blog here
Subscribe to our Newsletter here
Join MSP University FREE for all things Managed Services

Posted in: Sales, Sales & Marketing, Secrets to improving an I.T. Services Practice, Service Delivery

Leave a Comment (0) →