Posts Tagged Environment

The Definitive Webcast On Adding Cloud And Hybrid Cloud Services To Your Service Catalog – PERIOD.

The Definitive Webcast On Adding Cloud And Hybrid Cloud Services To Your Service Catalog – PERIOD.

Register Now and Join us Tuesday,

May 8th at 11am PST/2pm EST

Click Here to Register Now!

Okay, there’s so much noise in the channel about the Cloud, Hybrid Cloud, On-Premise, Off-Premise and more – on and on and on.

It’s time to clear the air and clarify the things that really matter:

  • How to add Cloud and Hybrid Cloud Services to your service catalog to enhance (instead of disrupt) your sales and implementation outcomes, efficiencies and profits
  • How to position and present Cloud and Hybrid Cloud services to your prospects and clients that eliminates fear and accelerates sales
  • How to manage and maintain Cloud and Hybrid Cloud services efficiently and effectively with your existing staff
  • How to evaluate and forecast the profitability of Cloud and Hybrid Cloud services from a total cost of service delivery and recurring revenue perspective

I strongly encourage you to join me on Tuesday, May 8th, 2012, as I dive deep with my special guest Bret Costelow from Intel’s Hybrid Cloud Program and have the discussion with you that no one else seems to be having, and answer all of your questions about the Cloud and the Hybrid Cloud.

Attendees to this important discussion will learn

  • How to access up to $1,250 in MDF funds
  • How to receive nearly $11k in Promotional funds
  • How to get Lifetime Enterprise MSP University Membership
  • More!

Click Here to Register Now!

As a special bonus, all attendees will receive MSP University’s popular complimentary whitepapers:

  • The Business Case for Cloud Computing Services
  • Marketing Cloud Computing Services
  • Pricing and Positioning Cloud Computing Services

Posted in: State of the Industry Webinars

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The Project Management Process

The Project Management Process


Erick Simpson, Vice President and CIO, MSPU

One of the 3 Service Delivery areas a Solution Provider can become very profitable in; or tremendously unprofitable, is in Project Management.

If the Solution Provider’s Project Management processes are solid and delivered effectively, their project outcomes will have the best chance to meet their established criteria for success. If; however, the Provider’s Project Management processes are weak or non-existent, it will be very difficult to manage timelines, schedules and resources along with change and communications. This will effectively erode customer satisfaction, profitability and the opportunity for additional services.

As the person responsible for overall project success, the Project Manager participates in the Solution Provider’s professional service delivery process, and creates project plans that include activities, phases and timelines, and schedules and assigns resources to deliver all project-based services. In addition, the Project Manager manages every aspect of project delivery from the project kick-off meeting through provisioning, implementation, go-live and sign-off.

Project Planning

Once a prospect or customer has agreed to the Project Proposal and its Terms, the Project Manager can begin the process of planning for Project Implementation. Project Planning is the first component of Project Management, which is defined as the effective organization and management of resources to insure a Project’s completion within its defined scope, timeline and budget. Project Planning includes the following:

  • Definition of the Project Scope
  • Methods to be utilized during Project Implementation
  • The Identification of all tasks to be completed during Project Implementation
  • The creation of a timeline and expected duration for each task’s completion
  • The estimation and allocation of resources for each task’s completion
  • Managing Risk, Change and the Communications and Status Reporting processes
  • Determining the criteria for success of each phase and the overall Project
  • Incorporating Phase and overall Project Review
  • Managing individual Phase and overall Project Acceptance

Project Objectives

The overall Project objectives that the Project Plan must insure are:

  • Specific
  • Measurable
  • Achievable
  • Realistic
  • Time-bound

The evaluation of the Project’s success at meeting these objectives occurs at the Project closure; however, effective Project Management increases the potential for their attainment.

Once the Project Plan has been created, it is presented to the customer in order to:

  • Receive approval of the overall Project Plan
  • Verify the Project Schedule against the customer’s calendar
  • Identify and allocate customer resources required for Project Implementation
  • Agree to Roles, Responsibilities and Task Assignment between all parties
  • Agree upon the Risk Management Plan
  • Agree upon the Change Control process
  • Agree upon the Communication and Status Reporting process
  • Agree to the criteria for success of individual phases and the overall Project
  • Agree to final Acceptance Criteria

In order to move to the implementation phase of the Project, it is important that the customer approve the overall Project Plan, which includes the Project Scope, the methods utilized during Project Implementation and the Project timeline and schedule. In addition, customer resources such as staff and vendors may be required as assets during Project Implementation, and their involvement must also be approved by the customer.

An effective Risk Management Plan will support Project Implementation as a contingency strategy should the need to roll back during any phase of the Project becomes necessary, and a Change Control process is required, should additional tasks or services outside of the agreed-upon Project Plan and Proposal need to be authorized by the customer to insure Project completion.

A solid communication and status reporting process must be agreed to by all parties in order to keep all affected resources including the customer apprised of Project status at all times and facilitate effective decision-making throughout the lifecycle of the Project.

Accountability to tasks and their timely completion can only be enforced once all resources have agreed to their roles and responsibilities, as well as to Project milestones and timelines. 

Join us for Part 2 of this series next month: Project Provisioning, Implementation and Management

Posted in: Service Delivery

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