More Pictures Here
Held in Orange County, CA on August 12th-14th 2009, our most recent MSP University Boot Camp hosted over 100 solution providers and nearly 30 of our sponsors’ staff members.
These 3-day events keep getting better and better, providing direct, actionable training and tools to help our attendees implement business improvement and transformation strategies the moment they return to their organizations.
We’ve expanded our Boot Camps to deliver 3 valuable tracks:
- CEO Operations
- Sales 101
- Service Delivery
We kicked off Day 1 with CEO Operations covering critical topics for Business Owner/CEOs such as:
- Structuring Your Organization for Successful Growth
Key Performance Indicators and Fundamental Profitability Benchmarking with Paul Dippell of Service Leadership
DISC, PTSI and SSI Behavioral Profiles for Hiring Right the First Time
Hiring Sales and Technical Staff for Managed Services Sales and Delivery Success
Identifying Critical Staff Roles and Creating Win-Win Compensation Plans
IT Sales Engineering and Project Management Best Practices
While these sessions were in full force, attendees to our Sales 101 track were instructed in The Proper Attitude for Sales Success, Secrets to Effective Telemarketing and Appointment-Setting, Prospecting and Preparation, Warm-up and Qualifying, and began an intensive role-playing schedule that would continue for the duration of the Boot Camp. Sales 101 attendees role-played the 7-Step Sales Process delivered over 3 appointments to close IT Solutions and Managed Services business.
Watch an example role-play here
We rounded out the first day of Boot Camp with an incredible presentation from Paul Dippell of Service Leadership and Keynotes from our Platinum Sponsors, ConnectWise and ARRC Technology / Chartec, then it was time for the ConnectWise-hosted Cocktail Reception and homework to prepare for the next day.
Day 2 of our Boot Camp kicked off our Service Delivery track, which ran concurrently with our CEO Operations and Sales 101 tracks for the balance of our Boot Camp. This track delivered valuable sessions to improve efficiencies, cut costs and increase bottom-line revenues in our attendees’ service delivery units. Topics included NOC Operations Best Practices, Service Desk Best Practices, Incident Management Best Practices, Service Dispatch Best Practices, Onsite Service Delivery Best Practices and Running Your IT Service Delivery Business by the Numbers.
View a complete agenda of our August Boot Camp here
On behalf of all of us at MSP University, I’d like to take a moment to thank all of our Sponsors:
ARRC Technology / Chartec www.chartec.net
eFolder, Inc. www.eFoldering.com
Own Web Now Corp. www.ownwebnow.com
Tigerpaw Software www.tigerpawsoftware.com
Service Leadership, Inc. www.service-leadership.com
Cornerstone Backup www.cornerstonebackup.com
Synergy Global Solutions www.synergy.gs
Our next MSP University Boot Camp is scheduled for October 21st-23rd, 2009 in Dallas, TX. For information on how you can attend absolutely FREE, visit www.mspu.us.
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