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MSP University and Service Leadership Strengthen Strategic Partnership

                            Mspu-logo Service Leadership

MSP University and Service Leadership continue to strengthen our strategic business partnership. MSP University has been working with Paul Dippell; CEO of Service Leadership, since 2007 to leverage their unique insight into best in class soluton provider benchmarking data; and utilize this information, along with specific Service Leadership Index (TM) tools, services and resources, help our Members identify areas to cut costs, increase efficiencies and drive more net profits to their bottom line.

Our relationship with Service Leadership is just one example of MSP University's continual effort to help Solution Providers succeed….period.

Here is the press release acknowledging this strategic partnership:

Service Leadership Press Release

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Erick Simpson
MSP University
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MSPU The August 2009 MSP University Boot Camp is in the Books – Review!

Group Pic Wave with Border

More Pictures Here

Held in Orange County, CA on August 12th-14th 2009, our most recent MSP University Boot Camp hosted over 100 solution providers and nearly 30 of our sponsors’ staff members.

These 3-day events keep getting better and better, providing direct, actionable training and tools to help our attendees implement business improvement and transformation strategies the moment they return to their organizations.

We’ve expanded our Boot Camps to deliver 3 valuable tracks:

  1. CEO Operations
  2. Sales 101
  3. Service Delivery

We kicked off Day 1 with CEO Operations covering critical topics for Business Owner/CEOs such as:

  • Structuring Your Organization for Successful Growth
  • Key Performance Indicators and Fundamental Profitability Benchmarking with Paul Dippell of Service Leadership

  • DISC, PTSI and SSI Behavioral Profiles for Hiring Right the First Time

  • Hiring Sales and Technical Staff for Managed Services Sales and Delivery Success

  • Identifying Critical Staff Roles and Creating Win-Win Compensation Plans

  • IT Sales Engineering and Project Management Best Practices

While these sessions were in full force, attendees to our Sales 101 track were instructed in The Proper Attitude for Sales Success, Secrets to Effective Telemarketing and Appointment-Setting, Prospecting and Preparation, Warm-up and Qualifying, and began an intensive role-playing schedule that would continue for the duration of the Boot Camp. Sales 101 attendees role-played the 7-Step Sales Process delivered over 3 appointments to close IT Solutions and Managed Services business.

Watch an example role-play here

We rounded out the first day of Boot Camp with an incredible presentation from Paul Dippell of Service Leadership and Keynotes from our Platinum Sponsors, ConnectWise and ARRC Technology / Chartec, then it was time for the ConnectWise-hosted Cocktail Reception and homework to prepare for the next day.

Day 2 of our Boot Camp kicked off our Service Delivery track, which ran concurrently with our CEO Operations and Sales 101 tracks for the balance of our Boot Camp. This track delivered valuable sessions to improve efficiencies, cut costs and increase bottom-line revenues in our attendees’ service delivery units. Topics included NOC Operations Best Practices, Service Desk Best Practices, Incident Management Best Practices, Service Dispatch Best Practices, Onsite Service Delivery Best Practices and Running Your IT Service Delivery Business by the Numbers.

View a complete agenda of our August Boot Camp here

On behalf of all of us at MSP University, I’d like to take a moment to thank all of our Sponsors:

Platinum Sponsors:

ARRC Technology / Chartec

Gold Sponsors:

eFolder, Inc.
Own Web Now Corp.
Tigerpaw Software
Service Leadership, Inc.



Bronze Sponsors:

bitRail www.bitrailnet/mspu.php
Cornerstone Backup
Synergy Global Solutions


Our next MSP University Boot Camp is scheduled for October 21st-23rd, 2009 in Dallas, TX. For information on how you can attend absolutely FREE, visit

Attend MSP University’s next Boot Camp for FREE!

Erick Simpson
MSP University
Subscribe to my blog here
Subscribe to our Newsletter here
LinkedInIcon FacebookIcon TwitterIcon

Join MSP University FREE for all things 
Managed Services

Posted in: Boot Camps, Events, General Business, Sales, Sales & Marketing, Secrets to improving an I.T. Services Practice, Service Delivery

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