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SPC International and MSP University Announce New Global IT Channel Strategy

New global IT Channel initiative expands scope of business improvement and transformation strategies beyond MSPs to include all IT Solution Providers and their staff

SANTA FE SPRINGS, CA, April 30, 2012 – SPC International, an organization dedicated to business transformation and improvement strategies for information technology (IT) professionals worldwide at www.spc-intl.com, announced today its new global IT Business Improvement and Transformation Strategy, expanding MSP University’s focus well beyond traditional Managed Services Provider education, training and consulting services.

SPC International focuses on improving the productivity and performance of every employee and role in an IT Solution Provider organization, with specific strategies tailored for all IT Solution Providers.

With a steadily growing International partner base now comprising upwards of 25% of its channel of 16,000 IT Solution Providers; and the overwhelmingly positive acceptance of its 3 prior United Kingdom-based Boot Camps, SPC International is accelerating the expansion of its operations into other geographies. In order to best assist solution providers in these and other nations, SPC International has added IT Business Improvement and Transformation Boot Camp dates in the US, UK, Belgium and Australia to its 2012 event schedule.

“We are proud to announce the expansion of our traditional education, training and consulting services globally through SPC International”, said Erick Simpson, Vice President.“Our new initiative allows us to greatly improve our ability to assist International as well as US-based solution provider business owners far beyond Managed Services”, continued Simpson. “We realize that in order to remain competitive and deliver the solutions that their customers need, providers must embrace many practices; including Security, Telecomm and VoIP, the Cloud, Print Management, Disaster Recovery, Virtualization, Healthcare IT and more, and we continue to evolve as an organization to better assist them in these areas”, concluded Simpson.

SPC International’s strategy involves growing and delivering their IT practice-specific education, training and consulting services on a global scale, including not only traditional Managed IT, break-fix and professional services, but also supporting existing and new emerging technologies, services and solutions like the Cloud and Virtualization, Unified Communications, Mobile Device Management and others.

“Many of our seasoned, US-based solution provider partners are growing beyond Managed Services, and providers in other geographies may not be quite ready or able to adopt the Managed Services model”, said Gary Beechum, President and CEO. “In order to continue to deliver the best support, guidance and resources for them, it is imperative that we deliver new IT practice, service and solution education, training and tools to aid them”, continued Beechum.

To support this expanded global focus and awareness, SPC International has launched SPC International Magazine, written by solution providers from their perspective and covering their unique challenges, resolutions and successes. In addition, SPC International has developed a revolutionary new IT Business Improvement Training Platform that provides role-specific training to help improve the productivity and performance of every member of an IT Solution Provider’s team; including their leadership, administrative, sales, marketing, project management, dispatch, technical and engineering staff, increasing their competencies and job satisfaction and reducing turnover.

Also in the works are SPC International’s IT Solution Provider Community and their IT Channel Vendor Mall, designed to lower the barriers to interaction and collaboration among peers and simplify Vendor evaluation and engagement. Other tools and training in development include a mobile IT Solution Provider KPI App to manage each critical business unit in an IT organization, and unique On-Demand IT Business Improvement and Transformation Boot Camps streamed in High Definition to remote audiences.

SPC International is the largest business improvement and transformation resource and independent community for IT solution providers and delivers IT business operations, sales and marketing and service delivery improvement education, training, fulfillment and consulting services to thousands of independent IT service organizations all over the world. SPC International delivers partner enablement and acquisition services to Fortune 50 IT manufacturer, distributor and vendor channels, as well as to IT membership organizations and franchises worldwide. For more information, visit www.spc-intl.com.

Contact Information:

Erick Simpson
Vice President, SPC International
(855) 772-6778
esimpson@spc-intl.com

Posted in: General Business

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New Service Delivery Track at the UK Ingram Micro Business Transformation Boot Camp – register now!

Could your organization benefit from:

  • Increasing your lead generation outcomes?
  • Shortening sales cycles and improving sales success?
  • Building and improving service desk operations?
  • Implementing effective project management procedures?
  • Growing profitable managed services and cloud practices?
  • Improving your net profits?

Ingram Micro UK has gathered Industry Experts in every category of solution provider business transformation for a unique training event!

Join us on May 22-23, 2012 in The United Kingdom to improve your business performance in areas of Operations, Marketing, Sales, Service Delivery and the Cloud.

Introducing our tremendously popular Service Delivery Track for the first time in the UK!

Valued at £2,500 per attendee, as a valued Ingram Micro UK partner, your registration and meals are FREE!

Ingram Micro partners attending these training events in the US experienced a 30% average growth – click here to register now!

Leaders of best in class IT practices will share with you all of the compensating factors that are critical to becoming a best in class IT solution provider: Leadership, Pricing and Positioning, Selling, Managing, Delivering, Hiring, and Outsourcing strategies to transform your company!

Learn from experts with real world experience in training thousands of solution providers in business transformation techniques and strategies covering:

  • Marketing – Lead generation, branding and awareness
  • Sales – Increasing sales velocity and effectiveness
  • The Cloud – How to build a successful, profitable Cloud practice
  • Operations -Leadership, financial acumen, talent management and vendor relationships
  • Service Delivery – Improving service desk operations, onsite service delivery and project management

Exclusively available only to Ingram Micro UK Partners!

Attend our new Service Delivery Track and:

  • Learn standardized, best practices-based project and incident management processes and procedures that can immediately increase your efficiencies along with client satisfaction
  • Explore rock-solid sales engineering processes and effective proposal creation
  • Cover a step-by-step ITIL-based incident and problem management process to standardize on and ensure your staff delivers services efficiently and effectively
  • Participate in an overview of Professional Services Automation, Remote Monitoring and Management and Remote Control tool requirements, functionality and interaction to maximize your resources and scale your services profitably
  • Dive deep into best practices for SLA management and service request prioritization, escalation and management to increase your effectiveness and client satisfaction
  • Discover the pros and cons of utilizing 3rd-party service desks and how to manage and integrate them successfully into your service delivery offering
  • Identify the service delivery business unit’s key performance indicators and how to report on and improve them
  • Explore best practices for overall Service Management improvement and success

Click here to register now to attend this one-of-a-kind training event available exclusively to Ingram Micro UK partners!

Posted in: Boot Camps

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