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MSP University Sponsors Ingram Micro MSP Workshop – Accelerate Your Managed Services Business

MSP University is sponsoring and delivering training at the Ingram Micro MSP Workshop on September 16th, 2009 in Santa Ana, California. We hope to see you there!



Ingram Micro Services Division  

Accelerate Your Managed Services Business

Ingram Micro's MSP Workshop
Wednesday, Sept. 16, 2009, 7:30 a.m.-2:30 p.m.
Doubletree Hotel, Santa Ana, Calif.

Your Exclusive, Hands-on Training Opportunity
At this dynamic, interactive workshop, industry marketing and managed services experts will provide practical, hands-on training to propel your business forward.

At this event:

  • Jennifer Baier Anaya, market strategist, iD8 Marketing and Strategy, will guide you through a process to determine what makes your company different than the rest and share ideas on how best to brand and merchandise your managed services practice. Let us help you get your prospects to grant you that critical face time that usually sets the buying process into motion.
  • Gary Beechum, president and CEO, MSP University, will outline a proven, step-by-step process to help catapult your business to success with actionable steps to give you a competitive edge.
  • Learn how to build the next generation of personalized services for your SMB and mid-market customers with Cisco Smart Care Service.
  • A technical demonstration on our affordable, scalable, private-label service that enables you to provide a comprehensive, high-end Network Operations Center (NOC) will wrap up the afternoon. Click here to learn about Seismic Global NOC.

Join us at Ingram Micro's MSP Workshop and develop the expertise necessary to escalate your managed services business to the next level.

7:30 – 8:15 am

Arrivals and Continental Breakfast

8:15 – 8:30 am

Welcome – Jason Beal, Director of Services Sales, North America

8:30 – 10:00 am

Brand Workshop: Discovering Your Brand
Facilitator: Jennifer Baier Anaya

10:00 – 10:15 am


10:15 – 11:45 am

Pricing, Sales and Marketing Essentials for MSP Profitability Facilitator: Gary Beechum

Noon – 1:15 pm

Lunch provided. Vendor presentations from APC, Cisco and NetEnrich

1:15 – 1:30 pm

Seismic Portfolio – Jason Beal, Director of Services Sales, North America

1:30 – 2:30 pm

NetEnrich Technical Demonstration

*Limit two attendees per company. Space is limited.

Event Sponsor

For more information, contact Michael Moon at (714) 382-2207 or at or Cynthia Yamaguchi at (714) 382-2812 or at

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Erick Simpson 
MSP University
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Posted in: Boot Camps, Events, General Business

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Tips For Expanding Your IT Business To Additional Locations

California Map If your IT or Managed Services business is growing and it seems that expanding by adding additional locations is a feasible option, take note of the following tips to help manage your organization across multiple locations. The growth process is always a learning experience but with some preparation and planning, you will find that you can handle the transition and management of multiple locations. 

Here are some tips to help you manage your business in multiple places:

Find Structure

Once out of the main office, some employees may feel a bit more freedom - which can be both a positive and a negative. The documented processes, rules and procedures of the main office should be duplicated and put into practice at alternate locations. When just beginning to expand, many secondary locations leave key employees temporarily in charge with no real full time management onsite. This can be a positive in that in a more relaxed environment, employees may feel more empowered to take charge and be productive. On the negative side, some employees with too much freedom can negatively impact the productivity of the secondary location. In preparation for expansion, meet with and present both new and existing employees a handbook or guide that outlines the company structure, operations, chain of command and communication and contact information for all resources that covers all locations of the business.  What is working in the main office will likely work in any secondary locations.

Be Specific About the Chain of Command and Communication

This is a primary factor in the success or failure of a secondary location. If there is not proper communication at all times between the company's home base and the other locations, costly problems can develop quickly.  You've probably already experienced this when sending some of your IT staff out to client locations from time to time. Be sure that all staff at all office location are aware of the chain of command and the order of communication to keep things running smoothly at all times. Those in the lead should always be in the know. 

Be Open About Expectations

Some IT and Managed Services Providers operate their offices under a more relaxed atmosphere than others. Regardless of how “at-home” employees feel, they still need to be aware of and meet the expectations for productivity and the overall success of the operation, as well as the level of professionalism each of your clients receive. Your goals for the main office, as well as secondary locations should be made clear to all employees, resulting in company-wide goals and consistency across your various locations.

Maintain High Visibility At Secondary Locations

As the business owner it is imperative, especially during the start-up phase of a new location, that you maintain high visibility onsite and stay on top of the new venture. You can also regularly schedule phone/video conferences to touch base with your new operational locations to insure that your goals are being understood and achieved and if not, discuss what could be improved upon to make these goals a reality.  You can't be in more than one location at a time, so having quality  management staff in all locations is imperative to the success of your expanding IT and Managed Services business.

Bring A Team Together

For smaller startups that have been a close knit group from the first day, it can be a challenge to integrate new people into the fold, especially ones that do not work in the next cubicle each day. Brainstorm ideas with staff and management to discover ways to keep the team spirit going regardless of who works where. Host get-togethers, mail newsletters, hold company-wide meetings and celebrate successes together as an entire organization and not just at one of your office locations. When employees feel like they are part of one big team regardless of their location, you will find that morale is increased and communication, cooperation, and productivity levels will be more effective and consistent across locations.

Attend MSP University's next Boot Camp for FREE!

Erick Simpson 
MSP University
Subscribe to my blog here
Subscribe to our Newsletter here 
LinkedInIconFacebookIcon TwitterIcon

Join MSP University FREE for all things 
Managed Services

Posted in: General Business

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