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MSP University San Francisco IT Solutions, Cloud and Managed Services Boot Camp Day 1 Recap!

It was a great first day at our San Francisco, CA Boot Camp! Our streaming sessions were a big hit, with attendees joining us virtually from all over the world! 

We are streaming recordings of each day during all 3 days of Boot Camp 24 hours a day from Wednesday through Friday!

View or download our Virtual Agenda at:   

This Boot Camp has been tailored to cover specific areas in 8 areas of IT solution provider and managed services practice improvement: 

1. Leadership
2.Financial acumen
3. Organizational structure
4. Talent management
5. Marketing
6. Sales
7. Service delivery 
8. Vendor relationships 

We started the day off with opening comments followed by the Keynote Presentation from our Platinum Sponsor Autotask, focused on monitoring, managing and measuring your IT service delivery to increase business profitability.

During our sessions today we covered marketing, sales, increasing business profitability and CEO Operations. A big thanks go out to Len DiCostanzo of Autotask, Bret Costelow of Intel,  Deegan Pope of Cornerstone Managed Security and Michael Campion of Level Platforms for delivering great Sponsor presentations focused on valuable tools, technologies and services to our attendees realize increased efficiencies, revenues and net profits with their solutions.

Our day ended with a great Autotask-Sponsored Cocktail Reception – thank you Autotask! 

We kick tomorrow off at 7am with our General Session “51 Step Marketing and Sales Process, 47 Step Website and 37 Step Telecom Sales Processes” in the main room, so arrive early and be prepared for our second full day of training and education, where we add our Service Delivery and Cloud tracks. We have eFolder and StorageCraft’s session valuable session focused on how to win more business by offering profitable and reliable disaster recovery, data protection, system integration and email archiving service in the cloud, eGestalt’s “HIPAA/HITECH Security and Compliance Demystified” presentation and Ray Morgan Company’s “Discover the Magic of Managed Print Services”, CoreConnex’s “When New Sales Can Wreck Your Business”, Google’s session and Success With People’s session on Company Culture, and Xilocore’s “Business Continuity Planning” session.

Make certain not to miss our popular Service Delivery Expert Panel queued up with panelists from Autotask, Dove Help Desk, Level Platforms and Cornerstone along with our Marketing, Sales, Service Delivery, Cloud and CEO Operations Tracks.  

Remember to check out MSP University’s new Website and Training Portal at!

Invite your staff and colleagues to participate in our Boot Camp virtually 24 hours a day at!

 Here are Thursday and Friday's Streaming Schedule:

 Thursday, 8/18/2011:

  • 7:00AM PST "51 Steps Marketing/Sales Process, 47 Steps Website Dev Process, 37 Step Telecom Process"
  • 7:30AM PST "HIPAA/HITECH Security and Compliance Demystified – Implementation Guidelines and Best Practices for Medical Providers, Ces and BA's"
  • 8:00AM PST "Win More Business by Offering Profitable and Reliable Disaster Recovery, Data Protection, System Migration and Email Archiving Services in the Cloud"
  • 8:35AM PST "The First Managed Services Visit – Qualifying"
  • 9:05AM PST "Questions Based Selling Methodologies – Issues and Implications"
  • 9:35AM PST "The Second Managed Services Visit – Presentation"
  • 10:15AM PST "Discover the Magic of Managed Print Services"
  • 10:50AM PST "MSP University Service Delivery Expert Panel"
  • 12:50PM PST "When New Sales Can Wreck Your Business – How to Recognize the Difference Between Good Sales and Bad"
  • 1:20PM PST "Google Presentation"
  • 1:35PM PST "How to Make Money and Integrate Cloud Services Like Office 365"
  • 2:10PM PST "Financial Management – Keys to Unlock Your Business Potential"
  • 2:40PM PST "Developing Effective KPI's to Measure and Improve Business Outcomes"
  • 3:10PM PST "Partnering with and Managing Vendors and Fulfillment Partners"
  • 3:50PM PST "Business Continuity Planning – The Top I.T. Priority for 2011" 
  • 4:20PM PST "Success with People"   

Friday, 8/19/2011:

  • 7:00AM PST "How Managed Services Providers Determine Their Total Cost of Service Delivery and Margins"
  • 7:45AM PST "MSP University Cloud Expert Panel"
  • 8:45AM PST How to Effectively On-Board New Managed Services Clients
  • 9:15AM PST "MSP University Million Dollar IT Practice Accelerator – Sales and Sales Engineering as a Team"
  • 9:55AM PST "Creating Your Inside Marketing Plan for Lead Generation Success"
  • 10:35AM PST "How to Conduct Quarterly Business Reviews as a Trusted Advisor"
  • 12:15PM PST "eGestalt CEO Session"
  • 12:45PM PST "Maximizing the Effectiveness of your Managed Service Agreements"
  • 1:15PM PST "How to Configure Your PSA Solution to Maximize Its Effectiveness in Portal Ticket Creation, Incident Workflow, Alerting and Escalation"
  • 1:50PM PST "Learn How to Leverage the Challenges in the Healthcare Market Around HIPAA and HITECH"
  • 2:20PM PST "Certificate of Completion Awards"
  • 2:45PM PST "Wrap-Up and Closing Q&A"


Join us live and spend 3 days working "on the business" with our experts and your peers at our Minneapolis, MN Boot Camp on September 14th-16th, 2011. Click here for more information.

Erick Simpson
MSP University
Watch Our Community Overview
Attend Our Next Boot Camp FREE
Download Our Best Selling Books FREE 
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MSP University Boston Boot Camp – Wrapped!

We’d like to thank all of our Boston, MA Boot Camp attendees and those of you that joined us virtually through our live streaming sessions – it has been our distinct pleasure to provide you best practices in IT and Managed Services Practice Operations, Marketing, Sales, Security, Service Delivery and Cloud, deliver informative Expert Panels on Service Delivery, Marketing and the Cloud and introduce you to valuable Sponsor relationships that can help you take your business to the next level. 

We started day 3 of our Boot Camp Erick Simpson’s Million Dollar IT Practice Accelerator sessions on Sales and Sales Engineering as a Team and Determining Your True Cost of Service Delivery and Margins, followed by the final sessions in our CEOMarketing, Sales, Service Delivery and Cloud tracks. Next we had an informative Cloud Expert Panel Session with panelists Stuart Crawford of Ulistic, Chris Amori of Virtual Administrator  and Michael Proper from ClearCenter. We closed out our full agenda today with Erick Simpson’s Million Dollar IT Practice Accelerator session on How to effectively On-Board New Managed Services Clients For Maximum Efficiencies and Customer Satisfaction

We closed out our full agenda today with Erick Simpson’s Million Dollar IT Practice Accelerator session on How to effectively On-Board New Managed Services Clients For Maximum Efficiencies and Customer Satisfaction

Special thanks go out to the industry leaders that delivered valuable presentations and content to our Boot Camp attendees and our Expert Panel participants: Barbara Dove from Dove Help DeskStuart Crawford from UlisticKent Erickson from ChannelCloud, Chris Amori from Virtual Administrator, Chris McQueen from SynergyLen DiCostanzo from AutotaskMichael Proper from ClearCenterMichael Campion from Level Platforms and Lester Keizer from Xilocore

And an extra-special thank you to our valued Sponsors and Instructors, without whom we would not be able to provide you the quality experience you have come to expect from MSP University Boot Camps: 


Gold: Cornerstone Backup, eFolder, StorageCraft, M5 Networks, Level Platforms

Silver: Xilocore, Allstate Capital, ConnectWise, CharTec, LabTech, Ingram Micro, NetEnrich

Bronze: Virtual Administrator, Fortinet, Synergy Global Solutions 

Instructors: Action Business Partners, ChannelCloud, ClearCenter, Dove Help Desk, Shields Technology, Ulistic

We invite you and your staff and colleagues to participate in our Charlotte, North Carolina Boot Camp on July 20th-22nd, 2011 – register now at

Erick Simpson
MSP University
Watch Our Community Overview
Attend Our Next Boot Camp FREE
Download Our Best Selling Books FREE


Posted in: Boot Camps, Cloud, General Business, Industry Trends, Marketing, Million Dollar IT Practice Accelerator, Sales, Sales & Marketing, Secrets to improving an I.T. Services Practice, Service Delivery

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