On this Friday, June 18 at 10am PDT, 1pm EDT, Erick Simpson, Vice President and CIO of MSP University and special guest Len DiCostanzo, Autotask's Senior Vice President and Dean of the Autotask Academy, will help you recognize and avoid the common mistakes made by MSPs that limit their opportunities for growth.
In this session, Erick and Len will discuss the components necessary for creating successful Managed Services Agreements, including:
- Specifics on what to include and what to exclude
- How to structure the Term of the Agreement
- How to develop an effective strategy for effectively managing your Service Level Agreements and commitments
Using a sample Managed Services Agreement as a model, Erick will cover each section in granular, step-by-step detail and share valuable information that can protect you and your organization through effective Managed Service Agreement design.
You'll also learn how you can increase the value of your organization through your Managed Services Agreements and how you can implement these practices using Autotask to deliver more effective, efficient service desk support to your entire client base.